Limited Warranty
Below is general warranty information. Additional warranty
details specific to your tree can be found on the front page of the Assembly
Instructions Manual that was included with the product.
National Tree Company warrants its 6.5 ft. and taller trees against
manufacturer-only defects for a period of five (5) years from the date of
purchase indicated on your sales receipt. (White Trees, one year). Manufactured
defective parts will be repaired or replaced.
PRE-LIT TREES LIMITED WARRANTY:
National Tree Company warrants the incandescent light sets
on its pre-lit trees against manufacturer-only defects in material or
workmanship for a period of two (2) years from date of purchase: three (3)
years for low voltage LED-lit trees. Culpability of Company is limited to
replacement of defective light set only.
National Tree Company warrants the PowerConnect(TM) system
against manufacturer-only defects in material or workmanship for a period of
two (2) years for incandescent lights; three (3) years for low voltage LED
lights. Please contact customer service for assistance.
To have the Warranty placed into effect, completed online
registration of product is required with inclusion of sales receipt noting
purchase date and place. New product registration can only be completed online
at www.nationaltree.com.
This Warranty does not apply to trees that are used as display trees in the
store. This warranty is only valid on purchases made from authorized NTC
retailers.
Keep product away from heat and moisture. This limited
warranty does not cover damage resulting from accident, misuse, abuse,
negligence, or normal wear. In these instances, parts can be purchased at a
reasonable fee plus shipping charges.
SHIPPING COSTS UNDER PRE-LIT WARRANTY TERMS:
Please note the following terms regarding shipping of
product for warranty service:
1) National Tree Company will pay the cost of shipping (to
our facility and back to customer), under warranty terms, during the first
season of use. Receipt dated prior to December 25 of purchase year
constitutes first season of use. Please note that it is the responsibility of
the customer to obtain a box of the smallest possible size and shape to
securely contain the part being shipped.
2) After the second season of use, the customer will
be responsible for cost of delivery to our facility. National Tree Company will
pay the return cost delivery of parts repaired due to manufacturing defect.
Customer will be responsible for return shipping cost of any parts repaired due
to misuse or neglect.
3) All shipping costs to and from our facility for warranty
service after the third season of use will be the responsibility of the
customer. |
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